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RAESIN IMAGES Mineral Cosmetics, Natural Makeup, Skin Care & Anti-Aging Products.Specializing In Luxury Mineral Foundation Powder Makeup. Custom Blended Mineral Cosmetic Shades.

RAESIN IMAGES.com and Colour ID Minerals Return/Exchange Policy

Mineral Cosmetics Makeup - Recommended #1 Make-Up By Dermatologists & Physicians!

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RAESIN IMAGES Cosmetics Home of Colour ID Minerals Makeup Hours of Operation when contacting us.  Thank you.

Studio, Warehouse, Distribution Facility Regular Hours of Operation

Central Time Zone Schedule

 Monday - Thursday  9am - 4pm,

Friday  9am - Noon,

Closed Every Friday at Noon Central as well as closed all legal, federal, school holidays.

Warehouse, distribution center not open to general public.

See More Closure Dates, times and dates subject to change.


 Trying RAESIN IMAGES Minerals & Skin Care Samples before purchasing.

A great way to try new looks at low prices.

Purchasing samples of colors in tones that are appropriate for your natural skin coloring and personal tastes is just as important to us as it is to you.

Please visit our customer service page for ordering policies, processing policies, as well as other important order information.


RAESIN IMAGES.com and Colour ID Minerals Return/Exchange Policy

Refunds or exchanges are not accepted any opened, used, or unsealed merchandise for consumer health and safety reasons.  Samples are available to try before purchasing for customer convenience.  Samples are not refundable, this included cream, liquid and skin care samples.

Refunds or exchanges are not accepted on makeup brushes, cosmetic containers, sifter jars, vanity jars.

Please take the time to inspect each order immediately upon receipt.  

Compare enclosed invoice/s with what you have ordered and received.  Our orders are carefully double and/or triple checked before shipping to ensure accuracy for you the customer, and our inventory

Colors may vary due to container size and color.  Please before unsealing any item that you have not purchased a sample first prior to ordering in full size, view the container to see if each color is what you expected.   Colors in containers, especially foundations may appear different then actual color/s.

RAESIN IMAGES Mineral cosmetic (makeup) products are normally packaged in clear jars, with tamper resistant inner seals, and description labels on each item.  If there is a discrepancy in an item you ordered, email customer service through our website before opening any item/s in question.

We are more than happy to work with you to evaluate if you’ve received an incorrect item/s and to correct the situation. 

If there is an unusual situation and RAESIN IMAGES shipped an incorrect item.  

(i.e. you ordered Colour ID System Foundation N-2, but received Colour ID Setting Powder N-2)  We require the incorrect item returned to our supplied mailing address within 10 days of receipt unopened/unsealed to us. (our expense)  In turn we will issue your correct item via ground shipping as soon as possible.  Please contact our Customer Service Department for your Refund/Exchange Code “Before” mailing any items back to our facilities.  Thank you.

If you have a need to refund or exchange an unused item, please contact our customer service department prior to returning for your authorization number.    CustomerCare@RaesinImages.com

 RETURN/EXCHANGE REQUIREMENTS

We do not accept random returns at this time. Please email us at customercare@raesinimages.com for your authorization number when a refund/return is necessary.

·         We do require returns/exchanges to be shipped back to RAESIN IMAGES within 10 days of original order, with copy of original invoice.

·        Return/exchanges must shipped to RAESIN IMAGES, via United States Postal Service. 

·       Shipping back item/s we do required it be sent with delivery confirmation/tracking number, signature required by RAESIN IMAGES Staff on all returns/exchanges.  This ensures orders are received by RAESIN IMAGES as a return and not lost through the postal system. 

·       RAESIN IMAGES suggest you insure your return, in case of postal loss of theft.  RAESIN IMAGES is not responsible for returns unless the above directions are followed.

 RAESIN IMAGES appreciates consumers that follow the above information so we can continue to serve you and all our clients in a fast convenient manner.

 **Note---RAESIN IMAGES refunds the cost of return shipping only and then only if item/s in question are returned unopened and incorrect due to an internal RAESIN IMAGES.

Customer Service is best achieved by emailing our customer service department at the below listed email addresses and we will respond within 48 hours or less, during posted studio hours of operation

We have automated email and you should receive a response if your email is received by our in-house computers from a customer service representative within 48 hours or less.  Please see further email server and firewall information below.

Physical Postal Address: RAESIN IMAGES Cosmetics

PO Box 2504

Clarksville, KY  37042

CustomerCare@raesinimages.com

Customer Service Email Address CustomerCare@RaesinImages.com

Please email us for our Service Phone Numbers.  We have been receiving far too many telemarketing calls due to listing our phone number on the website.  We are sorry for any inconvenience this may cause, but it's to help us help you faster and avoid fraud phone calls.  Thank you for your understanding and patience.

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"shipraesinimages@aol.com" is an unmanned email address for shopping cart order confirmation only. Mail sent to this addresses will not be received or responded to.  Please contact us at our customer service email address at CustomerCare@RaesinImages.com with any questions.  Help us keep internet spam to a minimum.  Repeat, forwarded, incredimail, stationery, attachment emails are deleted and not accepted on our in-house computers, you may received an automated reply from our outsourced server as this is a procedure used to cut down on fraudulent emails and spam.

RAESIN IMAGES business computers have numerous firewall programs.

if you are using an email service that allows incredimail or other email picture type protocol, the email you are attempting to send will be rejected by our servers.  This is due to the large nature of virus/spoof/phish programs that are associated with these cute smiley face services. 

We know you all find these emails great, but we appreciate that you do not use such email programs when corresponding with us. 

We know when you email us you want your emails answered and our server does not access them when they contain incredimail associated content.  We appreciate your help in stopping these spam type emails programs and their associated virus/spoof capabilities.

RAESIN IMAGES takes great consideration in it's clientele and does not send out spam mail, forwards etc, we appreciate you have the same consideration and not send unnecessary personal (except for order assistance or consultations) and none business related emails to our email boxes. Thank you.

Please Note:  At this time our Louisiana and Kentucky Distribution and Manufacturing Centers are not open to the general public, except where noted times and dates.  If you are a wholesale client needing to pick up order in person, please call to make prior arrangements with our staff. 

On occasion Kat Switzer and RAESIN IMAGES Cosmetics Pro Makeup Artists and/or Sales Representatives are able to deliver orders to wholesale vendors, contact us for further information.

ATTENTION EARTHLINK USERS  If you are Earthlink or your email service provider is using email spam programs that block anyone sending you email unless authorized by your address book.  You will first need to unblock our email address as listed above and add to your address book, so we can help you with your needs, and send appropriate email responses back to your email address. 

We appreciate your helping us help you. 

RAESIN IMAGES - Naturally Pure Mineral Cosmetics and Skin Care.  "The Authority In Mineral Makeup"™

 

 


 

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10% of sales benefit our local rape crisis & women's shelters
100% marked item sales donated to Army Relief Fund for Military Families

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Copyright © 2004 - 2007 RAESIN IMAGES Mineral Makeup, Natural Cosmetics & Skin Care.   ALL RIGHTS RESERVED.

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Products Exclusively Manufactured and Distributed by RAESIN IMAGES, www.RaesinImages.com  PO Box 2504, Clarksville, TN  37042