Shipping Information updated August 15, 2007 (concurrent with regular studio and holiday posted hours - More Info) HOLIDAY SHIPPING/CUSTOMER SERVICE CLOSURE Our Shopping Cart Will Remain Open (more info) Notice ALL International Orders, including orders outside the continental US. MAY Require additional postage due before processing of order. You will be notified if more postage is required. We do not offer refund/exchanges on international orders. All International Orders are shipped First Class United States Postal Service Ground Mail. (not UPS) RAESIN IMAGES Cosmetics USD (US Dollars) Shipping/Handling Fees Per Order Signature may be required by purchaser on shopping cart payment system upon package receipt. New customers will be billed through RAESIN IMAGES shopping cart for the additional shipping/handing fees. You will be notified by email via RAESIN IMAGES Cosmetics if parcel requires your signature. Additional shipping/handling fees must be paid in full before an international order will be processed or shipped. If additional International shipping fees are not paid within 48 hours of order, said order will be canceled. At NO TIME is RAESIN IMAGES or any of it's staff responsible for lost or stolen international orders. As the United States Post Office is in no way affiliated with any other postal services abroad as we're sure you're aware. RAESIN IMAGES is not held responsible for packages once they are with a shipping service unless it is an address error on our part. If you have given an incorrect shipping address YOU the purchaser are 100% responsible and your order will not be reshipped without the correct address and additional fees at our discretion. A Special Note To Those Without Respect for Others. Our Customer Service Staff is here to help but verbal abuse from customers is not acceptable, and your email will be forwarded to your server for abuse. Please have respect for yourself and others to treat our employees as you would like to be treated. We do offer UPS at a higher shipping rate. Please email us with information on UPS shipping. Sorry for the inconvenience, but to keep shipping internationally to legitimate paying customers this assures our Accounting Department that customers receive their orders while protect RAESIN IMAGES from international order fraud. (Repeat clientele with account history may contact us regarding this new policy for further information) NOTICE USPS (United States Postal Service) Ground Delivery, First Class SHIPPING Dates and Times. International Orders will be processed and shipped in 5-10 working studio hour DAYS FOLLOWING PAYMENT (including international shipping/handling fees) EXCEPT WHERE NOTED BELOW Please Note: Orders with mineral makeup nutritive cream foundation products, custom blended pure makeup powder foundations, make your own mineral makeup kits, larger orders (plus $200), international orders, and/or natural skin & body care products can take an additional 3-7 working days added onto this time frame. |